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Terms and Conditions
1. Introduction
Welcome to Mdludlu Truck Spares Solutions. By using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
2. Acceptance of Terms
By accessing or using our online store, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services.
3. Products and Services
We offer a range of truck spare parts and accessories. While we strive for accuracy, product descriptions, pricing, and availability are subject to change without notice.
4. Ordering and Payment
By placing an order, you agree to provide accurate information. Payment must be made at the time of purchase. We accept various payment methods as specified on our website.
5. Shipping and Delivery
We aim to process and ship orders promptly. Delivery times may vary based on location and availability. Mdludlu is not responsible for delays caused by third-party shipping services.
6. Returns and Refunds
If you receive a defective or incorrect item, please contact us within [number of days, e.g., 30 days] for a return or exchange. All returned items must be in their original condition and packaging.
7. Warranty
Our products may come with warranties from the manufacturers. Please refer to individual product documentation for warranty details.
8. Limitation of Liability
Mdludlu Truck Spares Solutions is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
9. Privacy Policy
We value your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
10. Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any disputes will be resolved in the appropriate courts of South Africa.
11. Changes to Terms
Mdludlu reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website.
12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at 0691596378
Return and Refund Policy
1. Overview
At Mdludlu Truck Spares Solutions, we are committed to providing high-quality products. However, if you are not satisfied with your purchase, please review our strict return and refund policy below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original packaging.
- The return must be initiated within 7 days of receiving your order.
- A copy of the original invoice or proof of purchase must be included.
3. Non-Returnable Items
Certain items cannot be returned, including:
- Customized or special-order parts.
- Items marked as "final sale" or "non-returnable."
4. Return Process
To initiate a return:
- Contact our customer service at [your contact email] or [your contact phone number] within 7 days of receipt.
- Provide your order number and reason for the return.
- We will issue you a Return Merchandise Authorization (RMA) number, which must be included with your return.
5. Shipping Costs
Customers are responsible for all return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
6. Refund Process
Once your return is received and inspected:
- If approved, your refund will be processed within 14 business days.
- The refund will be credited back to the original payment method used at the time of purchase.
- Please note that shipping costs are non-refundable.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will arrange for a replacement or refund at no additional cost.
8. Changes to Policy
Mdludlu Truck Spares Solutions reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website.
9. Contact Information
For questions regarding our return and refund policy, please contact us at 0691596378.
Copyright © 2024 Mdludlu Truck Spares Solutions - All Rights Reserved.
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